Category: Stories

  • Story: A Tale of Two Scooters

    Story: A Tale of Two Scooters

    Because we happen to have one of each on hand, this is a useful opportunity to compare two versions of the Pride Go Go, one of the most popular electric mobility scooter models in the United States—These are the Sport and the Elite Traveler. The Elite Traveler (left in the picture) is substantially shorter overall,…

  • Story: $110 Hand Grip

    Story: $110 Hand Grip

    A senior living community donated a surplus rollator—a very nice rollator—to our Resale/Rehome program in June of 2026. During intake, while doing the standard checking of hardware and cleaning of the device, we discovered the receipt shown above in the under-seat storage compartment. Yes, that is indeed a bill for $110 to replace a single…

  • Story: We need a van but…

    Story: We need a van but…

    We continue to fundraise to capitalize a proper van but the WheelCare.Health Mobile Service Vehicle 1.0 still impresses with its load capacity. That’s two rollators, a manual chair, and a full-size Golden power chair in the back with the rear seat folded down. All of our mobile service tools and stand are in there, too!

  • Story: Power Chair Crash Damage

    Story: Power Chair Crash Damage

    A client got tangled up with a curb while out and about with their power wheelchair. The result was the bent front spindle fork in picture above. While still on the chair, the alignment issue is pretty obvious. The problem—one that we encounter a LOT—is that repair parts are ridiculously expensive or, as was the…

  • Story: A Wheelchair Recycled to Help an Unhoused Neighbor

    Story: A Wheelchair Recycled to Help an Unhoused Neighbor

    This modest, blue wheelchair was donated to our Resale/Rehome program by Arbor Terrace Independent Senior Living, one of our Charter Community Care partners located in Herndon, Virginia. It had a pretty rough life before coming to us, damaged—probably when being transported in a vehicle—and in need of replacement of a few minor bits. We rehabilitated…

  • Story: It Came Like That

    Story: It Came Like That

    A surprising number of the mobility devices we’re asked to fix have had mechanical issues since they were new. They get assembled incorrectly, pieces go missing during assembly, or devices are delivered already having problems. This was the case for a power wheelchair, purchased online and in use by a resident at one of our…

  • Story: How do you lose a leg?

    Story: How do you lose a leg?

    The owner of this high-miles rollator confused one of their healthcare providers, who expressed surprise on hearing that our client had “lost a leg.” After some explanation, the provider realized that it wasn’t their patient who had lost a leg; it was their rollator. Missing hardware resulted in the disappointing (and unsafe!) situation shown in…

  • Story: That Ain’t Right

    Story: That Ain’t Right

    We see some creative “field repairs” of mobility devices but this one was extreme even as those go, encountered at a recent visit to a senior living community… The owner reported that the leg of their rollator “fell off” while attending a grandchild’s sporting event. A volunteer at the game provided a fix, installing the…

  • Story: The Walking Club

    Story: The Walking Club

    At a February 2026 WheelCare.Health Roll In Workshop, we serviced the rollator of a resident who shared that she put in a lot of miles with her wheels. Turns out, not only was she president of the community walking club, she was the ENTIRE community walking club, legendary among the staff and other residents as…

  • Story: Low-miles Jazzy Power Chair

    Story: Low-miles Jazzy Power Chair

    This older-but-lovely power chair was donated to our Resale/Rehome program in September of 2025 by a family whose relative passed before the chair was even broken in. A 2010 model, it was in nearly new condition when we picked it up, having been stored warm and clean – but unutilized – for years. This was…